FAQ
Frequently Asked
Questions
Everything you need to know about planning your celebration at NZ Golden Palace. Can't find what you're looking for? Reach out — we're here to help.
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Booking & Tours
You can book a private tour by clicking the "Book a Tour" button on our homepage, calling us directly at (09) 555 0123, or emailing tours@nzgoldenpalace.co.nz. Tours run Monday–Saturday, last approximately 45 minutes, and include a walkthrough of our halls, gardens, and ceremony spaces. We recommend booking at least a week in advance, especially during peak wedding season (October–March).
Most couples book 8–14 months in advance for peak-season dates (October–March). Off-peak dates (April–September) are often available with shorter lead times — sometimes as little as 3 months. We hold dates for 48 hours after a tour while you decide. Reach out to our events team to check availability for your preferred date.
Absolutely — we encourage it. Our private tours are the best way to experience the space, see the lighting, and envision your décor. We can also arrange a second visit closer to your event for final planning. If you're based overseas, we offer a virtual walkthrough via video call.
Yes — NZ Golden Palace proudly welcomes couples of every background, orientation, and faith. Our spaces have hosted Hindu, Sikh, Muslim, Christian, Buddhist, and non-religious ceremonies. We work with celebrants and priests across all traditions. Your celebration should reflect who you are.
Venue & Facilities
Our Grand Ballroom seats up to 400 guests for a sit-down reception and can accommodate 500+ for a cocktail-style event. The Garden Pavilion holds 80 guests for intimate ceremonies, and our combined indoor–outdoor spaces can host up to 600 guests across multiple areas. We'll help you choose the right configuration for your guest count.
Yes — we have two dedicated ceremony spaces: an indoor Altar Hall with draped ceilings (seats 150) and a Garden Pavilion surrounded by fairy-lit greenery (seats 80). Both include a backup indoor option in case of weather. Many couples choose to hold the ceremony in one space and the reception in another, flowing naturally through the venue.
Yes — we offer ample free on-site parking for up to 200 vehicles, with overflow parking available for larger events. Valet service can be arranged for an additional fee. We also provide accessible parking spaces close to the main entrance.
Fully. All main halls, ceremony spaces, and restrooms are wheelchair accessible with ramps and wide doorways. We have a passenger lift to the mezzanine level. Our team will work with your guests on any specific access requirements — just let us know during planning.
Catering & Menu
Yes — we schedule a complimentary tasting session for all couples who book with us. You'll sample your chosen menu with your wedding planner present, and adjustments (spice levels, portion sizes, dietary swaps) can be made on the spot. Tastings are held 4–6 weeks before your event.
Absolutely. Our in-house kitchen handles vegetarian, vegan, Jain, halal, gluten-free, and nut-free requirements. We label all dishes at the buffet or plated service. Please let us know about any dietary needs at least 3 weeks before your event so we can prepare separate prep areas where needed.
We recommend our in-house catering team — they know the kitchen, the flow, and the presentation that suits each hall. However, we do allow external caterers with prior approval. They must hold a current food safety certificate and NZ business registration. A kitchen-access fee of $500 applies for external caterers.
Yes — we have a fully licensed bar managed by our experienced team. Options include a hosted bar (open tab), consumption bar, and cash bar. We also specialise in South Asian favourites like mocktails, lassi, chai stations, and traditional welcome drinks. BYO is not permitted under our licence.
Services & Vendors
Yes — every booking includes a dedicated wedding planner from your first visit through to the final farewell. They handle vendor briefings, timeline management, setup oversight, and on-the-day problem solving. For couples who want extra support, we offer a full event planning package that includes vendor curation, budget management, and rehearsal coordination.
You're welcome to bring your own decorator, photographer, and entertainment — we have a recommended vendors list but no exclusivity. All external vendors must sign our venue code of conduct and provide public liability insurance. We do require that catering and AV are handled by our in-house team or pre-approved partners for quality and safety.
Yes — we supply a full PA system with wireless microphones, stage lighting, dance floor effects, and a large-format projection screen with a technician on standby. Uplighting, gobo projections, and intelligent RGB wash are available as upgrades. See our Lighting & Sound service page for full details.
Yes — our private bridal suite is available from 9:00 AM on your wedding day. It features a vanity area with professional lighting, full-length mirrors, a private restroom, and a lounge area for the wedding party. The groom's party has a separate prep room on the ground floor.
Pricing & Payments
Our base package includes exclusive venue hire for your ceremony and reception (12 hours), a dedicated wedding planner, tables and chairs with white linen, basic stage lighting and PA system, parking for 200 guests, and the private bridal suite. Catering, decoration, AV upgrades, and additional services are quoted separately based on your needs.
Yes — a non-refundable deposit of 30% is required to secure your date and lock in pricing. A second payment of 40% is due 90 days before your event, and the final balance is due 14 days before. We accept bank transfer, credit card (Visa/Mastercard, 1.5% surcharge), and NZ bank cheques.
Cancellations more than 180 days before your event forfeit the deposit only. Between 90–180 days, 50% of total package cost is payable. Within 90 days, the full package cost applies. We understand that circumstances change — talk to us early and we'll do everything we can to accommodate a date transfer where possible.
Yes — weekday (Monday–Thursday) bookings and off-peak season (April–September) receive a 15–25% discount on venue hire. Friday and Sunday weddings are also discounted versus Saturday. Ask our events team for a custom quote with off-peak pricing.
Still have questions?
We'd love to hear from you. Reach out and our events team will get back to you within 24 hours.
Ready to See It in Person?
Book a private tour and let our events team show you why NZ Golden Palace is the perfect setting for your celebration.
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